Before your cleaning appointment
What areas do you serve?
Chandler, Gilbert, Tempe, Mesa, Ahwatukee, Queen Creek, Apache Junction, San Tan Valley, Gold Canyon, and most of Scottsdale. Call to confirm your address.
How are quotes priced?
Quotes are based on a team of two cleaners. A third team member may be added, with pricing adjusted by total labor hours.
Do I need to be home?
No. We only need reliable access through a spare key, lockbox, or garage code.
Do I need to supply cleaning equipment?
No. Our teams bring the supplies and equipment needed for the scheduled work.
How should I prepare?
Pick up clutter before the team arrives and give pets a comfortable, secure spot.
What won't you clean?
We do not move appliances, reach above a short step ladder, handle hazardous materials, black mold, human or pet waste, or lift items over 20 pounds.
What is the arrival window?
Choose your preferred 2-hour arrival window when you book. Our office then contacts you to confirm the date and time. Ask for a 30-minute call-ahead if you want one.
What is your satisfaction guarantee?
See our Heavenly Scent Make It Right Guarantee on the About page.
What if something is damaged?
Notify our office within two business days so we can review and address the concern promptly.
How long do carpets take to dry?
Drying time varies with carpet, airflow and conditions. The technician will explain aftercare.
Are your carpet products safe for kids and pets?
Call 480-807-4306 with questions about products used during carpet cleaning.
Do you steam clean?
We use hot water extraction, a professional process that is often confused with steam cleaning.
Do you move furniture?
We move most furniture, but not dressers, entertainment centers, or beds.
How long has Heavenly Scent Professionals been in business?
We have served Arizona's East Valley since 1993. We are family owned and operated, based in Mesa.
Are your cleaners background checked and insured?
Yes. Every cleaner is background checked, bonded and insured, and works directly for Heavenly Scent, not as a contractor.
How does the new customer special work?
New customers get two cleaners for two hours for $166, and the offer is applied when you request your booking. Additional time: $85 per hour, 2-hour minimum.
What if I am not happy with my cleaning?
See our Heavenly Scent Make It Right Guarantee on the About page.
How much does house cleaning cost?
House cleaning is priced by bedrooms, bathrooms, square footage, the cleaning type you choose and how often we visit. Limited Hourly cleaning is $85 per hour, 2-hour minimum. New customers can start with the special: 2 cleaners, 2 hours, $166.
Is there a minimum?
Yes. Limited Hourly cleaning has a 2-hour minimum at $85 per hour. Minimums may apply on carpet, tile and grout, rug and upholstery cleaning.
What is your cancellation policy?
Late cancellation fee: $60 for cancellations made after 5 pm on the business day before the visit.
What is a lockout fee?
Lockout fee: $60 if we cannot reach the power, water or entry we need when the team arrives. It covers the trip and the time the team has already committed to your appointment.
What counts as a standard room?
A standard room is up to 250 square feet. Staircases, bath and laundry rooms, and entries and halls are counted as their own areas.
Is the online price final?
No. We confirm your price before anything is booked, and extra time is only added with your approval.
Do I need to be home during the cleaning?
No. We only need reliable access through a spare key, lockbox, or garage code.
Do I need to provide supplies?
No. Supplies and equipment are included.
How soon can you come out?
Availability changes daily. Request your preferred date online or call our Mesa office.
Published rates and fees
Pricing & Policies
Everything we charge for, written out. No contracts and no surprise line items.
Limited Hourly rate
$85 per hour, 2-hour minimum. Limited Hourly visits run from 2 to 8 hours.
New customer special
$166 for 2 cleaners, 2 hours.
Standard room
A standard room is up to 250 square feet. Staircases, bath and laundry rooms, and entries and halls are counted as their own areas.
Lockout fee
Lockout fee: $60 if we cannot reach the power, water or entry we need when the team arrives.
Late cancellation
Late cancellation fee: $60 for cancellations made after 5 pm on the business day before the visit.
Minimums
Minimums may apply on carpet, tile and grout, rug and upholstery cleaning.
Good to know before you book
- Your card is not charged until after your cleaning.
- We never add time without your approval.
- $60 late cancellation fee if you cancel after 5 pm the business day before your visit.
- $60 lockout fee if we cannot clean because there is no power, no hot water, or no access.
Billed by the hour. Your online price is an estimate based on your home, and your final charge reflects actual time. Extra time is only added with your approval.
Ready for a cleaner space?
Book online or call our Mesa office. No card needed to request.